Terms of Service

Surfverse operates an online marketplace that allows eligible users to discover and book surf lessons, surfskate and related training, filming or operator services, and selected events. Activities are offered primarily in Bali, Indonesia, and may include ocean sessions, land training, and other experiences listed on the Service.

We provide the platform, payment checkout, and related coordination tools. Unless we expressly state otherwise for a particular listing, the lesson, session, or service is performed by an independent coach or operator, not by Surfverse employees. Surfverse is not a surf school in every jurisdiction, is not a travel agency, and is not an insurer.

You must be at least 18 years old to create an account and to book through the Service. By using the Service you represent that you are 18 or older and have the legal capacity to enter these Terms.

If you book for another adult participant, you represent that you have authority to provide that person’s information and to accept these Terms on their behalf, including the assumption of risk described below. The Service is for client bookings. Coach and operator accounts are not created through the public registration form.

You agree to provide accurate, current, and complete information when you register and when you book, including your name, email address, mobile number, Telegram handle, and surfing level. You agree to keep that information reasonably updated.

Access to an account is granted after we send a one-time code to your email and you enter it correctly. You are responsible for activity that occurs through your email address and verified session. Notify us promptly at bookings@surfverse.io if you believe your account was used without authorization.

We may refuse, suspend, or close an account if we reasonably believe information is false, the account is used in violation of these Terms, or we must do so for security or legal reasons.

A booking request is an offer to purchase the listed session or service at the displayed price. A booking is confirmed when we (or the relevant provider workflow) accept it and, where payment is required, when Stripe records successful payment or we confirm that a valid package credit applies.

Prices are shown and charged in United States dollars (USD) unless a listing expressly states otherwise. Card payments are processed by Stripe. Surfverse does not store full card numbers. Applicable taxes or fees charged by Stripe or required by law may be added at checkout.

If a booking requires payment and payment is not completed, the hold may expire and the spot may be released. Unpaid holds are not a confirmed reservation. Starting Stripe Checkout and then abandoning payment does not guarantee that the time slot remains available.

Package credits, where offered, may be applied only to eligible session types and are subject to the rules displayed at the time of purchase or redemption. Operator filming and certain other services may require Stripe payment and may not be redeemable with lesson packages.

Unless a specific listing states a different written policy that we have approved, the following client-initiated cancellation rules apply, measured from the scheduled start time of the booked session in Bali local time.

1. If you cancel at least forty-eight (48) hours before the scheduled start, you will receive a one hundred percent (100%) refund of the booking fee actually paid to Surfverse for that session.
2. If you cancel at least twenty-four (24) hours but less than forty-eight (48) hours before the scheduled start, you will receive a fifty percent (50%) refund of the booking fee actually paid to Surfverse for that session.
3. If you cancel less than twenty-four (24) hours before the scheduled start, or you fail to attend, no refund is due.

To request a client-initiated cancellation, contact bookings@surfverse.io with your booking details. The applicable window is determined by the time we receive a clear cancellation request, not by the time you first intended to cancel.

If Surfverse or the school, coach, or operator cancels a session (including for safety, weather, instructor unavailability, or operational reasons), we will offer a refund of the amount you paid for that session or a reschedule to a reasonably comparable session, at our option or as we agree with you.

Refunds, when due, are issued to the original payment method through Stripe where practicable. Processing time depends on Stripe and your card issuer. Unpaid or expired holds have no refundable amount. Late Stripe events received after a hold has already expired do not create a paid booking or a refund obligation.

Nothing in this section requires us to refund amounts you did not pay, or to refund a booking that was already fulfilled. Complimentary or promotional sessions may be non-refundable if that limitation was disclosed when you booked.

Surfing, surfskate, ocean swimming, board sports, land training, filming in or near the water, and related travel involve inherent and significant risks. Those risks include, without limitation, drowning, impact with boards, reef, or other persons, changing surf and weather, currents, marine life, heat, exhaustion, equipment failure, and injuries that may result in disability or death.

You understand and voluntarily assume all risks arising from participation in activities booked through the Service, whether the risks are obvious or not, and whether they arise from your own actions, the actions of other participants, natural conditions, or the ordinary negligence of independent coaches or operators, to the maximum extent permitted by applicable law.

You are responsible for determining that you are physically and medically fit to participate. The Service, listings, and any guidance from coaches or operators are not medical advice, are not a substitute for a physician’s care, and do not constitute insurance, travel insurance, accident insurance, or liability coverage. You are solely responsible for obtaining any insurance you want or that is required for your trip.

You agree to follow reasonable safety instructions, to disclose relevant experience honestly, and not to participate if conditions or your ability make participation unsafe. We and the providers may refuse or stop a session if we reasonably believe participation would be unsafe.

Coaches, mentors, operators, and other providers listed on the Service are independent contractors or independent businesses, not employees, partners, or joint venturers of Surfverse, unless we expressly identify a person as our employee.

Providers are responsible for the manner and quality of the session they deliver, for their own equipment (except equipment we expressly supply), and for their own licensing, insurance, and compliance with local rules. Surfverse does not control the day-to-day performance of a lesson on the water or at a land venue.

A listing, rating, or featured placement is not a warranty of a particular outcome, wave count, or skill improvement. We may help coordinate communications and payments, but a dispute about the conduct of a session should be raised promptly with us and may also need to be addressed with the provider.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree that you will not:

1. Provide false, misleading, or stolen identity or payment information, or book in another person’s name without authority.
2. Interfere with, scrape, overload, or attempt to bypass security, payment, OTP, or booking-capacity controls.
3. Use the Service to harass, threaten, or exploit any person, or to post or transmit unlawful content.
4. Resell spots, operate an unauthorized agency, or use the Service to compete with Surfverse in a way that misuses our listings or data.
5. Attempt to access coach, operator, or admin functions that are not granted to you.

We may cancel bookings, withhold refunds where permitted by these Terms, and suspend access if we reasonably believe you have violated this section.

The Service, including its design, text, logos, and compilation of listings, is owned by Surfverse or its licensors and is protected by intellectual-property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for personal, non-commercial booking purposes.

You may not copy, scrape, or reuse our content or trademarks except as allowed by law or with our prior written consent. Photos or materials you submit (for example in a support message) may be used by us as needed to operate and improve the Service.

THE SERVICE AND ALL LISTINGS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, SURFVERSE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, that listings will remain available, that ocean or weather conditions will be suitable, or that a particular coach will be assigned. Map locations and schedules are provided for convenience and may change.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, SURFVERSE INC., AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, A BOOKING, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR BOOKING SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO SURFVERSE FOR THAT BOOKING. IF YOUR CLAIM DOES NOT RELATE TO A SPECIFIC PAID BOOKING, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO SURFVERSE FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM, OR FIFTY UNITED STATES DOLLARS (USD 50), WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations. In those jurisdictions, our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud or for death or personal injury caused by our own gross negligence or willful misconduct where such exclusion is prohibited.

You agree to indemnify, defend, and hold harmless Surfverse Inc. and its officers, directors, employees, and agents from and against claims, damages, losses, and reasonable expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your misuse of the Service, your provision of inaccurate information, or your participation in a booked activity, except to the extent caused by our willful misconduct.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the United States and applicable federal principles, without regard to conflict-of-law rules that would apply the laws of another country. We do not designate a particular U.S. state as the exclusive governing jurisdiction in these Terms.

You and Surfverse agree to attempt to resolve disputes in good faith by contacting bookings@surfverse.io before filing a claim. If a dispute proceeds in court, you consent to the personal jurisdiction of competent United States courts to the extent such consent is enforceable, without waiving any right you may have to bring a claim in a forum that applicable law requires.

If you are a consumer entitled to mandatory protections of your country of residence, those protections remain available to the extent they cannot be waived.

We may modify these Terms from time to time. The “Last updated” date will change when we do. For existing bookings, the Terms in effect when you completed payment (or, if no payment was required, when the booking was confirmed) will continue to apply to that booking, except where a change is required by law or relates to safety. Continued use of the Service after updated Terms are posted constitutes acceptance of the updated Terms for future use.

These Terms, together with the Privacy Policy and any additional terms presented at checkout for a specific listing, are the entire agreement between you and Surfverse regarding the Service and supersede prior understandings on that subject.

If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a reorganization or sale of the Service.

Headings are for convenience only. The words “including” and “for example” mean “including without limitation.”

Surfverse Inc., United States. Email: bookings@surfverse.io. Website: https://www.surfverse.io. Please include your booking reference or account email when you write about a reservation, cancellation, or refund.